Bkash Privacy Policy — Your Data, Our Responsibility
Bkash takes the protection of your personal data seriously. On this page, learn what information we collect, why we collect it, and how we keep it secure.
Last Updated: 2026
What Information We Collect
When you use the bkash platform, we may collect the following types of information. Each piece of data is collected for a specific purpose and is not used beyond that.
Account Information
We collect your name, email address, phone number, date of birth, and address at the time of registration. Government-issued ID information may also be requested for identity verification.
Payment Information
During deposits and withdrawals, we collect transaction amounts (৳ BDT), payment methods, and transaction history. We do not store full payment card numbers.
Device & Browser Information
Your IP address, browser type and version, operating system, device identifier, and mobile network information are collected automatically.
Usage Data
Pages visited, time spent, games or bets selected, and your general activity patterns on the platform are all recorded.
Purpose of Data Use
Bkash uses the information collected solely for the following purposes:
- Account Management & Identity Verification: Your information is used to create your account, secure your login, and prevent fraud.
- Transaction Processing: Financial information is required to process deposits, withdrawals, and bonus payouts.
- Service Improvement: We analyze usage patterns to make the platform simpler and more effective.
- Customer Support: Our support team uses your information to resolve any issues you encounter.
- Legal Obligations: Your information may be used to meet regulatory compliance requirements.
- Personalized Experience: Delivering relevant content and offers based on your preferences and usage history.
We never sell your data or transfer it to third-party marketers.
Cookies & Tracking Technologies
The bkash website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve website functionality.
Types of cookies we use:
- Essential Cookies: Essential for login sessions and platform security.
- Functional Cookies: Remembers your language preferences and settings.
- Analytics Cookies: Collects platform usage statistics without any personally identifiable information.
Most browsers allow you to disable cookies. However, doing so may limit certain features of the platform.
Data Storage, Security & Third Parties
Data Storage & Security
Bkash stores your data on SSL-encrypted servers. Your information is retained for as long as your account remains active. Following account closure, certain data may be kept for a defined period as required by law.
Passwords are stored in hashed format — not even our staff can view your password.
Sharing Information with Third Parties
Bkash shares information with third parties only in the following circumstances:
- Authorized financial service providers for payment processing.
- When required by law or directed by a government authority.
- For fraud prevention and ensuring platform security.
We do not share personal information with any advertisers or marketing agencies.
Your Rights & Policy Updates
User Data Rights
As a user in Bangladesh, you have the following rights:
- Right to Access: You may request to see what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request the deletion of your data, though information retained for legal obligations may not be removable.
- Right to Data Portability: You have the right to request a copy of your personal data.
To exercise any of these rights, email us at [email protected]. We will endeavor to respond within 30 business days.
Policy Updates & Contact
Bkash may update this Privacy Policy at any time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions or concerns, please contact us at: [email protected]. Our On the FAQ page Find answers to common questions.
Trust in Our Policy
Bkash respects your privacy. Open an account today for a safe and secure experience.